Refund policy
🧼 Returns & Refunds (the not-so-fun but important bit)
We keep it simple — because life’s messy enough already.
🔁 Returns (30 days to decide)
You’ve got 30 days from the moment your order arrives to decide if it’s coming back to us.
If it is, here’s the deal:
- It needs to be unused, unworn, and in original condition
- Tags on, packaging intact (yes, we can tell)
- You’ll need your proof of purchase
To start a return, just email us:
hello@sadieessentials.com
If your return is approved, we’ll send you everything you need — a return label + simple instructions on where it’s going.
(Quick note: if you send something back without starting a return first, we can’t accept it — as much as we’d love to help.)
📦 Damaged or wrong item? Tell us ASAP
Open your order when it arrives (don’t let it sit in the hallway forever).
If something’s broken, wrong, or just not right — email us straight away at
hello@sadieessentials.com
We’ll sort it. Fast. No drama.
🚫 A few things we can’t take back
Some things just can’t be returned — like:
- Sale items
- Gift cards
- Anything custom or made just for you
- Personal care / hygiene-related items
- Hazardous or restricted items
If you’re unsure, just message us — we’re nice, we promise.
🔄 Exchanges (the easy way)
Want something else instead?
Best way to do it:
- Return your item
- Once it’s approved, place a new order for the one you want
Simple. Clean. No waiting around.
💸 Refunds (the final step)
Once we get your return and check it over, we’ll let you know if your refund is approved.
If it is, your money goes back to your original payment method within 10 business days.
Just a heads up — your bank might take a little longer to actually show it (they move at their own pace, not ours).
If it’s been more than 15 business days after approval, email us:
hello@sadieessentials.com
We’ll chase it up.
💛 Final note (from us)
We’re not here to make returns complicated.
Just keep it honest, keep it simple, and we’ll handle the rest.