We move fast — because mess doesn’t wait around.

Standard Shipping

All orders placed during our regular business hours are processed and packed within 1 business day.

We ship via NZ Post, and delivery usually takes 2–5 business days depending on where you are in New Zealand.

Fees

We keep it simple.

Express: free on orders of NZ$65 or more; NZ$7.50 for urban deliveries; NZ$10.00 for rural deliveries. Carrier: NZ Post. Estimated delivery: 1–3 business days.

Please allow up to 3-5 extra business days for rural addresses and during holiday periods.

Tracking

Once your order is on its way, you’ll get a confirmation email with a tracking number so you can follow it along its journey.

Just a heads up — tracking can sometimes take a little time to update after dispatch.

Delays

We aim to get everything to you quickly, but sometimes life (and logistics) gets in the way — especially during busy periods or bad weather.

If your order is delayed, email us at hello@sadieessentials.com and we’ll sort it out with you.

Loss or Damage

If your order arrives damaged or goes missing in transit, contact us straight away at hello@sadieessentials.com

We’ll work with the courier to track it down and fix it as quickly as possible.

Accuracy of Shipping Information
Please double-check your shipping details at checkout — we can’t take responsibility for delays or missed deliveries caused by incorrect information.

Refund Policy

At Sadie Essentials, we stand behind our products with our 30-Day Return policy. 
If you change your mind about your purchase, no worries! Simply email us at hello@sadieessentials.com with your order number and the email address used for the order to either cancel it or start the return process.

For orders that haven’t shipped yet, we’ll provide a full refund right away. If your order has already been dispatched, we’ll issue the refund once we receive the returned items. Please note, shipping costs are non-refundable. Items must be returned unopened within 30 days of delivery, and return shipping is at your expense.

If your package is refused or declined upon delivery and is sent back to us, a $9 handling fee will be deducted from your refund to cover return costs.

Contact Us
Got questions? Need help? We’ve got you.

Email: hello@sadieessentials.com